Start Over Fresh Terms of Service

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

• "Start Over Fresh" or "Service" means the online dispute resolution platform accessible at this website, including all associated websites, applications, services, and content.
• "User" means any individual or legal entity that accesses or uses Start Over Fresh, including Plaintiffs and Defendants.
• "Plaintiff" means the User who initiates a dispute by filing a Case on Start Over Fresh.
• "Defendant" means the User or other person against whom a Case is filed.
• "Case" means a dispute submitted to Start Over Fresh for resolution.
• "Standard Case" means a Case filed on the shorter track, in which the Defendant's response period is two (2) Business Days.
• "Formal Verdict" means a Case filed on the longer track, in which the Defendant's response period is five (5) Business Days.
• "Verdict" means the determination issued by the Judge Panel. Every Verdict issued under these Terms is an Advisory Verdict.
• "Judge Panel" means the combination of three independent artificial intelligence models, drawn from different artificial intelligence providers, that evaluate Cases and issue Verdicts.
• "Evidence" means documents, images, audio, video, or other materials submitted by Users to support their Case.
• "Advisory Verdict" means the nonbinding opinion issued by the Judge Panel under these Terms. An Advisory Verdict is not a court judgment and is not an arbitration award. An Advisory Verdict is not enforceable and creates no legal obligation for any party.
• "Operator" means Fleck Labs LLC, an Illinois limited liability company doing business as Start Over Fresh, 303 E Main St, Suite 102, Barrington, Illinois 60010, which operates Start Over Fresh.
• "Appeal" means a request to review a Verdict by a new Judge Panel within thirty (30) calendar days of issuance.
• "Business Day" means Monday through Friday, excluding Saturday and Sunday.

1.2 Interpretation

• These Terms are binding on all Users upon acceptance.
• Headings are for convenience only and do not affect the interpretation of these Terms.
• "Including" means "including without limitation."
• A reference to a Section is a reference to a Section of these Terms.

2. ACCEPTANCE OF TERMS

2.1 Binding Agreement

By accessing, browsing, registering for, or using Start Over Fresh in any way, including filing a Case or responding to a Case, each User:

• Agrees to be bound by these Terms and any amendments to them
• Acknowledges that the User has read, understood, and accepted all of these Terms
• Confirms that the User has the legal capacity to enter into this agreement
• Consents to the jurisdiction and venue provisions set out in these Terms

2.2 Eligibility

• Users must be at least 18 years of age or the age of majority in their jurisdiction, whichever is greater
• Users represent and warrant that they have authority to submit the dispute to Start Over Fresh for an Advisory Verdict
• Users in certain jurisdictions may be restricted from using Start Over Fresh; each User is responsible for determining their own eligibility

2.3 Changes to Terms

• Operator may amend these Terms at any time by posting the amended version on Start Over Fresh
• Amendments are effective upon posting
• Continued use of Start Over Fresh after an amendment constitutes acceptance of the amendment
• If a User does not agree to an amendment, the User's sole remedy is to stop using Start Over Fresh
• Users who file a Case accept the Terms in effect at the time of filing, and those Terms govern that Case regardless of later amendments

3. SERVICE DESCRIPTION

3.1 Advisory Dispute Resolution Service

Start Over Fresh provides an online platform on which parties voluntarily submit a dispute to an independent artificial intelligence panel and receive a nonbinding Advisory Verdict. Using Start Over Fresh does not waive any User's right to go to court, mediation, or binding arbitration, whether before, during, or after a Case on Start Over Fresh.

3.2 Not Legal Advice

• Start Over Fresh does not provide legal advice
• Judge Panel determinations are based on information provided by Users and are not legal opinions
• Users should consult licensed attorneys if they require legal guidance
• Operator is not responsible for any failure by a User to obtain legal counsel

3.3 Scope of Disputes

Start Over Fresh accepts everyday civil disputes between adults, including disputes over money owed, payments, refunds, property, services, contracts, and similar matters, and other matters that Operator approves in its discretion.

Start Over Fresh does not accept:

• Cases involving criminal conduct
• Divorce, custody, support, and other family law matters
• Any dispute involving a minor
• Cases in which one party lacks legal capacity
• Cases in which applicable law prohibits this kind of dispute resolution
• Cases involving government entities or sovereign immunity issues

3.4 Limitations on Case Size

• Start Over Fresh is designed for disputes generally under $1,000,000 USD
• Cases exceeding this amount may be rejected or escalated
• Operator reserves the right to decline any Case

3A. AI ADVOCATES

3A.1 What AI Advocates Do

Each party may choose an artificial intelligence advocate to help organize that party's account of the dispute into a formal written document, such as a complaint, answer, counterclaim, or reply. Artificial intelligence advocates are software tools. They are not lawyers, they do not form an attorney client relationship with anyone, and their drafts are not legal advice.

3A.2 Responsibility for Drafts

An artificial intelligence advocate works only from the information the party provides. Each party must review every draft before approving it. Once a party approves a draft, that draft is the party's statement, and the party is responsible for its accuracy under Sections 4 and 5. A party must not approve a draft that contains anything the party knows to be untrue.

3A.3 Not a Court Filing

Documents prepared on Start Over Fresh are labeled "Start Over Fresh Advisory Complaint. Not a court filing." or with similar wording. They are not filed with any court, and no User may present them as court documents.

3A.4 How the Judge Panel Uses Drafts

The Judge Panel reviews both the approved draft and the party's original words, and is instructed to decide on the facts and the Evidence rather than on writing quality. The Judge Panel is not told which artificial intelligence advocate prepared a draft.

4. PLAINTIFF OBLIGATIONS AND CONDUCT

4.1 Filing Requirements

The Plaintiff must provide:

• A clear and detailed Case title of 5 to 100 characters
• Selection of a dispute category
• A valid Defendant email address for service
• A description of the dispute, written directly by the Plaintiff or prepared with an artificial intelligence advocate and approved by the Plaintiff, of no more than 2000 words
• Relevant dates and events
• Supporting Evidence, of no more than 50MB in total
• The amount in dispute, if the Plaintiff wishes to state one

4.2 Truthfulness and Accuracy

• All information provided by the Plaintiff must be true, accurate, and complete
• The Plaintiff warrants that the narrative is factual and not materially misleading
• The Plaintiff warrants that the Evidence is genuine and has not been forged or manipulated
• The Plaintiff warrants that the Plaintiff has the legal right to submit the Evidence
• False or misleading information may result in Start Over Fresh ruling against the Plaintiff, in termination of the Plaintiff's account, and in possible legal action

4.3 Prohibited Conduct by Plaintiff

The Plaintiff shall not:

• File Cases for harassment, extortion, or illegal purposes
• File duplicate or substantially similar Cases
• Submit Evidence that is defamatory or obscene, or that violates third party rights
• Attempt to manipulate or deceive the Judge Panel
• Violate any applicable law in filing a Case
• Attempt to interfere with the Defendant's participation or with a fair process
• Make threats, engage in illegal conduct, or attempt bribery

4.4 Good Faith Requirement

• The Plaintiff must act in good faith and in reasonable commercial or personal dealings
• The Plaintiff accepts that the Advisory Verdict, even if unfavorable, is Start Over Fresh's final advisory opinion on the matter, subject to appeal, and may be published as described in Section 6
• The Plaintiff accepts that Evidence may be scrutinized, questioned, and evaluated critically

4.5 Cost and Fees

• Filing a Case on Start Over Fresh is free at launch
• Operator reserves the right to implement fee structures in future versions
• An Advisory Verdict, including any counterclaim award, does not by itself create a legal obligation to pay
• Operator does not charge separate fees for Plaintiff Appeals

5. DEFENDANT OBLIGATIONS AND CONDUCT

5.1 Service and Response Requirements

• The Defendant will be notified by email of the Case
• The Defendant must respond within the response period for the applicable track, measured in Business Days from service: two (2) Business Days for a Standard Case, and five (5) Business Days for a Formal Verdict
• The Defendant may:
  • Create an account and respond formally, with the right to appeal
  • Respond anonymously, without creating an account, with limited appeal rights
  • Decline to respond, in which case the Judge Panel reviews the Plaintiff's submissions alone before issuing an Advisory Verdict

5.2 Response Content

If the Defendant responds, the Defendant must provide:

• A response, written directly by the Defendant or prepared with an artificial intelligence advocate and approved by the Defendant, of no more than 2000 words
• A counterclaim with a supporting narrative, if the Defendant wishes to raise one
• Supporting Evidence, which is optional
• Witness references, which are optional
• Acceptance of these Terms and of the nonbinding Advisory Verdict framework

5.3 Truthfulness and Accuracy

• All information provided by the Defendant must be true, accurate, and complete
• The Defendant warrants that the response is factual and not materially misleading
• The Defendant warrants that the Evidence is genuine and has not been forged or manipulated
• The Defendant warrants that the Defendant has the legal right to submit the Evidence
• False or misleading information may result in Start Over Fresh ruling against the Defendant, in termination of the Defendant's account, and in possible legal action

5.4 Prohibited Conduct by Defendant

The Defendant shall not:

• Submit fraudulent or materially false Evidence or statements
• Attempt to manipulate or deceive the Judge Panel
• Make threats, engage in illegal conduct, or attempt bribery
• Attempt to interfere with the Plaintiff's participation or with a fair process
• Violate any applicable law in responding
• Harass or defame any person, or violate third party rights, in the response

5.5 Default Progression

• If the Defendant does not respond by the applicable response deadline, the matter proceeds to the Judge Panel on the Plaintiff's submissions alone
• The Judge Panel evaluates the Plaintiff's submissions and issues an Advisory Verdict on that record
• The Defendant retains the right to appeal the resulting Advisory Verdict as described in Section 7

5.6 Cost and Fees

• Responding to a Case on Start Over Fresh is free
• An Advisory Verdict does not by itself create a legal obligation to pay
• Operator does not charge separate fees for Defendant Appeals

6. NONBINDING ADVISORY VERDICTS

6.1 Nature of the Verdict

By filing a Case or responding to a Case on Start Over Fresh, each User understands and agrees that:

• The Judge Panel issues an Advisory Verdict, which is an opinion and not a legally binding decision
• An Advisory Verdict is not a court judgment and is not an arbitration award, and it cannot be enforced by a court on its own
• An Advisory Verdict is not enforceable and creates no legal obligation for any party
• No User waives any right to trial, jury trial, discovery, arbitration, or any other legal remedy by using Start Over Fresh
• The parties may voluntarily agree, outside Start Over Fresh and in a separate signed writing, to treat an Advisory Verdict as a settlement between them; Start Over Fresh is not a party to any such agreement

6.2 Scope

Advisory Verdicts cover:

• The dispute between the Plaintiff and the Defendant as submitted in the Case
• Any counterclaims raised in the Case
• Disputes between a User and Operator, including platform disputes and billing disputes, are governed instead by Section 6.6

6.3 Evaluation Procedure

• The Judge Panel consists of three independent artificial intelligence models, drawn from different artificial intelligence providers, selected by Operator and changed from time to time
• Each model independently evaluates the Case materials and issues a determination
• Consensus is reached by majority vote, meaning that two of the three models must agree on the outcome
• Damages, including damages on any counterclaim, are the median of the amounts set by the judges in the majority
• The proceeding is asynchronous, and no oral hearing is required
• Users may not request in person proceedings or depositions

6.4 Effect of the Verdict

• The Advisory Verdict is Start Over Fresh's final advisory opinion on the dispute once any Appeal on Start Over Fresh is decided
• The Advisory Verdict is not legally binding on any party and does not settle the dispute unless the parties separately agree otherwise in writing
• Any party may pursue the dispute in court or in another forum at any time, and Start Over Fresh takes no position in those proceedings
• The Advisory Verdict may be published as described in Section 6.5, whether or not any party accepts it

6.5 Public Verdicts

6.5.1 Consent to Publication. Verdicts are public by design. By filing a Case, a Plaintiff consents to publication of the Advisory Verdict. By responding to a Case, a Defendant consents to publication of the Advisory Verdict. Each User acknowledges that publication is a core feature of Start Over Fresh and a condition of using it.

6.5.2 What Is Published. A public verdict page may include the Case number; the first names of the parties; the dispute category; the amount in dispute and any amount awarded; the outcome and vote tally; a neutral summary of each side's position; and a summary of the Judge Panel's reasoning. Operator will not publish email addresses, telephone numbers, street addresses, account numbers, Evidence files, witness identities, or the full text of any submission.

6.5.3 Default Cases. If a Defendant does not respond and the Case is decided on the Plaintiff's submissions alone, the public verdict will identify the Defendant only as "Defendant (did not respond)" and will not include the Defendant's name. The Plaintiff's first name and the outcome may still be published.

6.5.4 Timing. Verdicts that are not flagged are published no sooner than 24 hours after they are issued. Flagged Verdicts are held for up to 5 days for review. Filing an Appeal pauses publication, or, if the Verdict is already published, the page is marked "Under appeal" until the Appeal is decided.

6.5.5 Nature of Published Content. Every public verdict page states that it is a nonbinding advisory opinion generated by an artificial intelligence panel based solely on the parties' submissions, that it is not a finding of fact or law by any court, and that Start Over Fresh has not independently verified the submissions. Users agree that public Verdicts are opinions and not statements of fact about any person.

6.5.6 Right of Reply. Each party may add one written statement of up to 300 words to the public verdict page within 30 days after publication. Statements are reviewed before posting and must not include personal information, threats, or abusive language.

6.5.7 Search Engines and Permanence. Public Verdicts are indexed by search engines and are intended to remain available indefinitely. Once published, copies may exist in search engine caches, in archives, or on third party sites outside Operator's control. Removal from Start Over Fresh does not guarantee removal elsewhere.

6.5.8 Correction and Removal. A party may request correction or removal of a public verdict by contacting support@startoverfresh.com. Operator will consider requests in the following circumstances: mistaken identity, meaning that the named Defendant is not the person involved; a factual error in the public summary; a court order; a Verdict later overturned on Appeal; a credible safety concern; or personal information that was published by mistake. If the parties settle after publication, either party may ask that the page be marked "Resolved by the parties." Operator decides all requests in its reasonable discretion.

6.5.9 Prohibited Uses of Public Verdicts. Start Over Fresh is not a consumer reporting agency. No one may use public Verdicts, in whole or in part, as a factor in decisions about a person's eligibility for credit, insurance, employment, housing, or any other purpose covered by the Fair Credit Reporting Act or similar laws. Scraping or bulk collection of public Verdicts is prohibited.

6.5.10 Minors and Protected Information. Operator will not publish any Verdict that identifies a minor, and will redact information relating to health, sexual matters, or other sensitive categories before publication.

6.5.11 Privacy Rights. Users in jurisdictions that grant rights to access or delete personal data may submit requests to support@startoverfresh.com. Operator will honor those rights as required by applicable law, which may include removing or further redacting a public verdict.

6.5.12 Responsibility for Submissions. Each party is solely responsible for the truth of what that party submits. Public summaries are based on those submissions. A party who submits false statements about another party may be liable for them, and Operator may remove that party's content and suspend that party's account.

6.6 Disputes with Operator

This Section governs any dispute between a User and Operator, including a dispute about a platform malfunction, billing, or data access.

6.6.1 Notice and Informal Resolution. The User must first send written notice of the dispute to support@startoverfresh.com, describing the dispute and the relief sought. The parties will then attempt in good faith to resolve the dispute informally for thirty (30) days after Operator receives the notice. Neither party will commence arbitration before that period ends.

6.6.2 Arbitration. If the dispute is not resolved within that thirty (30) day period, either party may require that the dispute be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration will be seated in Cook County, Illinois, and the parties may participate remotely.

6.6.3 Small Claims. Either party may instead bring an individual claim in small claims court if the claim qualifies for that court.

6.6.4 Individual Basis. All claims between a User and Operator will proceed only on an individual basis. The User waives any right to bring or to participate in a class, collective, or representative action.

6.6.5 Opt Out. A User may opt out of this arbitration provision by sending written notice to support@startoverfresh.com within thirty (30) days after the User first accepts these Terms. The notice must identify the User and state that the User opts out of arbitration.

6.6.6 Effect. The arbitrator, and not the Judge Panel, decides disputes between a User and Operator. Section 15.2 applies if this arbitration provision is found to be unenforceable.

6.7 Mediation

After both parties have submitted, an artificial intelligence mediator may suggest settlement options. Mediation is:

• Optional. Either party may skip it, and the Case then goes to the Judge Panel
• Confidential. The mediator's suggestions, which party accepted, adjusted, or skipped an option, and any adjustment messages are never shown to the Judge Panel and play no part in the Verdict
• Nonbinding. The mediator is an artificial intelligence tool, not a lawyer, judge, or arbitrator, and does not give legal advice

If both parties accept the same option, the Case closes as "Resolved by agreement" and no Verdict is issued. The agreed terms are a voluntary agreement between the parties. Operator is not a party to that agreement, does not enforce it, and does not move money. Agreed terms appear publicly only if both parties separately opt in.

7. APPEALS PROCESS

7.1 Appeal Rights

• Each party has the right to appeal a Verdict within thirty (30) calendar days of issuance
• An Appeal must be filed by the original filing party, whether Plaintiff or Defendant
• Anonymous Defendants have limited appeal rights, as described in Section 7.4
• An Appeal is decided by a new Judge Panel with a different mix of judges. Where possible, the appeal panel uses different artificial intelligence providers than the original panel. Where the eligible pool does not permit a different set of providers, the appeal panel uses different models from those providers

7.2 Appeal Grounds

Valid grounds for an Appeal include:

• New Evidence that was not available at the time of the original Verdict and that materially changes the outcome
• Clear procedural error or a violation of these Terms
• A demonstration that the original Judge Panel relied on false or forged Evidence
• Other grounds at the sole discretion of Operator

7.3 Appeal Procedure

• The User submits the Appeal with supporting materials, such as new Evidence or procedural objections
• The new Judge Panel reviews the original Case materials and the Appeal materials
• The new Judge Panel issues a final determination
• The Appeal determination is final within Start Over Fresh, and no further Appeals on Start Over Fresh are permitted; like every Advisory Verdict, it is not legally binding

7.4 Anonymous Defendant Appeals

• A Defendant who responded anonymously, without creating an account, may appeal only on the ground of false or forged Evidence
• An anonymous Defendant may not appeal on any other ground
• An anonymous Defendant must verify the Defendant's email address before filing an Appeal

8. EVIDENCE AND CONFIDENTIALITY

8.1 Evidence Handling

• All Evidence submitted by Users is stored securely on Start Over Fresh servers
• Evidence is accessible to:
  • The opposing party, for evaluation purposes
  • The Judge Panel, for Verdict determination
  • Operator staff, for technical and compliance purposes
  • Law enforcement, if required by valid legal process

8.2 Use of Evidence

• Evidence files are never published
• Evidence is not used to train third party artificial intelligence models
• Users grant Operator a nonexclusive, royalty free license to host, process, display, and transmit submissions as needed to operate the Service and to publish the limited outcome summary described in Section 6.5
• Operator may use deidentified, aggregated information to maintain and improve the Service

8.3 Confidentiality and Non Disclosure

• The mere fact that a Case exists on Start Over Fresh is not confidential
• Users are free to discuss a Case publicly
• Users are free to share a published Verdict
• Users should not, however, share Evidence or arguments that are not included in the published Verdict without the other party's consent
• Users should respect each other's privacy beyond what Start Over Fresh publishes

8.4 Defamation and Third Party Rights

• While Users are encouraged to include Evidence freely, each User remains responsible for:
  • Defamation, meaning false statements of fact about third parties
  • Infringement of third party intellectual property rights
  • Invasion of privacy
  • Violations of third party rights
• Operator is not responsible for User submitted content that violates third party rights
• Operator reserves the right to redact or remove Evidence that clearly violates third party rights before publication

9. LIMITATION OF LIABILITY

9.1 Disclaimer of Warranties

• Start Over Fresh is provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• Operator disclaims all express and implied warranties, including:
  • The warranty of merchantability
  • The warranty of fitness for a particular purpose
  • Any warranty that Start Over Fresh will be uninterrupted or error free
  • Any warranty that Judge Panel determinations are accurate, fair, or legally sound
  • Any warranty that Start Over Fresh will achieve a desired outcome

9.2 Operator Not Responsible For

• A User's submission of false, misleading, or forged Evidence
• Judge Panel errors, bias, or unfair determinations
• Platform downtime, data loss, or technical failures
• Failure to receive service notifications or Case updates
• A User's decision to accept or to appeal a Verdict
• Any financial or reputational consequence of participation in Start Over Fresh

9.3 Limitations on Damages

• Each User's exclusive remedy against Operator is a full refund of fees paid to Operator, if any
• In no event shall Operator be liable for:
  • Indirect, incidental, special, or consequential damages
  • Lost profits, lost wages, or lost business opportunity
  • Reputational harm or business loss resulting from publication of a Verdict
  • Damages arising from a User's participation in Start Over Fresh, even if Operator was advised of the possibility of those damages

9.4 Caps on Liability

• Operator's total liability to any User for any and all claims arising from Start Over Fresh shall not exceed the lesser of:
  • The actual fees paid by the User to Operator in the 12 months preceding the claim, or
  • $100 USD

9.5 User Assumption of Risk

• Users assume all risk of loss arising from participation in Start Over Fresh
• Users understand that Judge Panel determinations may be inaccurate, unfair, or unfavorable
• Users understand that published Verdicts may affect their reputation
• Users understand that Advisory Verdicts are not enforceable and create no legal obligation
• By using Start Over Fresh, each User voluntarily assumes these risks

10. INTELLECTUAL PROPERTY

10.1 Operator's Intellectual Property Rights

• All content, code, technology, designs, and trademarks related to Start Over Fresh are owned by or licensed to Operator
• Operator retains all intellectual property rights
• Users are granted a nonexclusive, nontransferable license to use Start Over Fresh solely for dispute resolution purposes
• Users may not reverse engineer, modify, or redistribute Start Over Fresh

10.2 User Submitted Content

• Users retain ownership of the Evidence and written submissions they create
• By submitting content to Start Over Fresh, Users grant Operator a nonexclusive, royalty free license to host, process, display, and transmit those submissions as needed to operate the Service, and to publish the limited outcome summary described in Section 6.5
• Operator may use deidentified, aggregated information to maintain and improve the Service
• Evidence is never published and is not used to train third party artificial intelligence models

10.3 No Endorsement

• Operator does not claim ownership of Evidence submitted by Users
• Operator does not endorse the accuracy, completeness, or legality of User submitted content
• Users are solely responsible for the legality and accuracy of their submissions

11. PRIVACY

11.1 Privacy Policy

The Privacy Policy governs the collection, use, disclosure, and retention of personal information in connection with the Service and is incorporated into these Terms by reference.

11.2 Text Messaging Data

Text messaging opt in data and consent are never shared with third parties.

12. PROHIBITED USES

12.1 Users Shall Not

• Use Start Over Fresh for illegal purposes or in violation of applicable law
• File false, frivolous, or harassing Cases
• Attempt to manipulate, hack, or interfere with the platform
• Submit malware, viruses, or harmful code
• Attempt to impersonate another User or a member of Operator's staff
• Violate these Terms or any applicable law
• Engage in harassment, threats, or violent conduct
• Attempt to resell access to Start Over Fresh, or to use it to provide commercial services, without Operator's consent

12.2 Enforcement

• Operator may, at its sole discretion:
  • Suspend or terminate User accounts
  • Refuse to accept Cases from a User
  • Report Users to law enforcement
  • Seek damages for violations
  • Remove content that violates these Terms

13. TERMINATION

13.1 Termination by User

• A User may terminate an account by requesting deletion
• Termination does not affect ongoing Cases or Verdicts
• Published Verdicts remain in the public archive indefinitely

13.2 Termination by Operator

• Operator may suspend or terminate a User account for:
  • Violation of these Terms
  • Abuse or harassment
  • False or fraudulent submissions
  • Illegal activity
  • Nonpayment of fees, if fees are implemented
• Operator will make reasonable efforts to notify a User before termination, except in cases of imminent harm
• Termination does not affect ongoing Cases or Verdicts

13.3 Effect of Termination

• A terminated User may not file new Cases or respond to Cases
• Existing Cases proceed to completion
• Verdicts remain on record
• Published Verdicts remain in the public archive

14. MODIFICATIONS AND AMENDMENTS

14.1 Operator's Right to Modify

• Operator may modify Start Over Fresh, these Terms, or its policies at any time
• Modifications are effective upon posting
• Continued use constitutes acceptance of modifications
• Cases filed before an amendment are governed by the Terms in effect at the time of filing

14.2 Service Changes

• Operator may add, remove, or modify categories of disputes
• Operator may change the Judge Panel composition or the artificial intelligence models used
• Operator may change appeal procedures
• Operator may implement fees or modify fee structures
• Operator will make reasonable efforts to notify Users of material changes

15. SEVERABILITY

15.1 Severability Clause

• If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid
• The remaining provisions shall remain in full force and effect
• If a provision cannot be modified, it shall be severed, and the remaining Terms shall govern

15.2 Unenforceability of the Operator Dispute Clause

• If a court finds the arbitration provision in Section 6.6 unenforceable, that dispute shall proceed in the state or federal courts located in Cook County, Illinois, as provided in Section 16.2
• All other provisions of these Terms remain in effect

16. JURISDICTION, VENUE, AND GOVERNING LAW

16.1 Governing Law

• These Terms are governed by the substantive law of the State of Illinois, United States, without regard to conflict of law principles

16.2 Venue for Court Proceedings

• For any dispute with Operator that proceeds in court:
  • Venue is in the state or federal courts located in Cook County, Illinois

16.3 Injunctive Relief

• Nothing in these Terms prevents either party from seeking injunctive relief in court to:
  • Prevent a breach of confidentiality
  • Prevent infringement of intellectual property
  • Prevent irreparable harm

16.4 International Users

• Users outside the United States consent to:
  • The application of the law of the State of Illinois
  • The fact that Advisory Verdicts are not enforceable and create no legal obligation in any jurisdiction
  • The potential conflict between these Terms and their home country's laws, a risk each User assumes
  • The potential unenforceability of these Terms in their home country, a risk each User assumes

17. CONTACT AND NOTICES

17.1 Operator Contact

• Fleck Labs LLC
• Mailing Address: 303 E Main St, Suite 102, Barrington, Illinois 60010
• Telephone: (312) 489 8888
• Email: support@startoverfresh.com

17.2 Notices to Users

• Operator will provide notices by:
  • Email to the address associated with the User's account
  • In application notifications
  • Posted announcements on Start Over Fresh
• Notices are effective upon sending, in the case of email, or upon posting, in the case of notices in the application

17.3 Notices by Users

• Users should send notices to support@startoverfresh.com
• Users should reference their Case number and email address

18. ENTIRE AGREEMENT

18.1 Entire Agreement Clause

• These Terms constitute the entire agreement between each User and Operator regarding Start Over Fresh
• These Terms supersede all prior negotiations, understandings, and agreements
• No oral statement or agreement modifies these Terms
• Any amendment must be in writing and signed by both parties, or, in the case of an amendment by Operator, posted on Start Over Fresh

18.2 Construction

• Headings are for convenience only and do not affect the interpretation of these Terms
• The word "including" means "including without limitation"
• No provision of these Terms will be construed against either party on the ground that the party drafted it

19. SURVIVAL

19.1 Survival Clause

• Provisions that by their nature should survive termination remain in effect, including:
  • Section 6, Nonbinding Advisory Verdicts
  • Section 8, Evidence and Confidentiality
  • Section 9, Limitation of Liability
  • Section 10, Intellectual Property
  • Section 11, Privacy
  • Sections 15 through 18, Severability, Jurisdiction, Entire Agreement, and Construction

20. COUNTERPARTS AND EXECUTION

20.1 Acceptance by Conduct

• These Terms are accepted by:
  • Clicking "I Accept" on Start Over Fresh
  • Filing a Case on Start Over Fresh
  • Responding to a Case on Start Over Fresh
  • Continuing to use Start Over Fresh after an amendment
  • Any combination of the above

20.2 Effective Date

• These Terms are effective upon the date the User first accesses Start Over Fresh
• The version of these Terms in effect on the date of filing governs that Case, regardless of later amendments

21. TEXT MESSAGES (SMS)

21.1 Start Over Fresh Case Updates

• Texts are optional. A User who checks the SMS consent box agrees to receive account notifications about that User's Case, including deadlines, settlement suggestions, and notification that a decision is ready, up to six (6) messages per Case
• Message and data rates may apply. Consent is not a condition of using Start Over Fresh
• Reply STOP to opt out at any time, or reply HELP for help. A User may also opt out on the Case page or on the SMS stop page
• We will not share your mobile information with third parties for promotional or marketing purposes
• Carriers are not liable for delayed or undelivered messages
• Full details are in the SMS Policy

21.2 Messages Sent by Users

• Texts a User sends from the User's own telephone, for example to share a response link, are sent by that User and not by Start Over Fresh, and are not part of this program

APPENDIX A: AI JUDGE METHODOLOGY (INFORMATIONAL)

The Judge Panel uses the following methodology:

1. Parallel Evaluation. Three independent artificial intelligence models, drawn from different providers, evaluate each Case without knowledge of the other models' determinations
2. Evaluation Criteria. Credibility and consistency of the Evidence; strength of the legal and contractual arguments; applicable law and precedent, where relevant; and the fairness and reasonableness of the claims
3. Consensus Voting. Each model votes Plaintiff, Defendant, or Split; a majority vote, meaning two of three, determines the outcome; if the models disagree on damages, the median amount is awarded
4. Limitations. Artificial intelligence models may be subject to bias or error; the models do not have access to historical case law; the models cannot predict human judicial outcomes; and Verdicts are not legal opinions